Refund policy

REFUND, RETURN & EXCHANGE POLICY

Fashion Femina Ludhiana

At Fashion Femina Ludhiana, we are committed to providing our customers with quality products and a pleasant shopping experience. To maintain the quality, hygiene, exclusivity, and inventory standards of our products, we follow a strict No Return, No Exchange, and No Refund Policy.

By purchasing any product from Fashion Femina Ludhiana, whether in-store, online, through social media, by phone, or through any other sales channel, the customer acknowledges and agrees to the terms and conditions mentioned below.

1. ALL SALES ARE FINAL

All purchases made from Fashion Femina Ludhiana are considered final sales.

Once an order has been confirmed and payment has been made, the customer cannot request cancellation, return, exchange, replacement, store credit, or refund merely because of:

  • Change of mind

  • Change in personal preference

  • Incorrect size selection

  • Incorrect color or style preference

  • Product no longer being required

  • Ordering the wrong product

  • Finding the product unsuitable after purchase

  • Personal circumstances or change of plans

  • Price changes after purchase

  • Purchasing the product elsewhere

  • Any other reason arising from the customer's personal preference

Customers are therefore requested to carefully review the product, size, color, measurements, specifications, price, and other relevant details before making payment.

2. NO RETURN POLICY

Fashion Femina Ludhiana does not accept returns on products sold through our store or online sales channels.

Once a product has been purchased and delivered/handed over to the customer, it cannot be returned for a refund, exchange, replacement, or store credit.

Customers are encouraged to carefully inspect their purchase at the time of purchase or immediately upon delivery.

3. NO EXCHANGE POLICY

Fashion Femina Ludhiana does not provide exchanges for purchased products.

Exchanges will not be accepted for:

  • Size-related issues

  • Color preferences

  • Style preferences

  • Fit issues

  • Change of mind

  • Different product preference

  • Ordering the wrong product

  • Personal preference or dissatisfaction after purchase

Customers are advised to confirm their required size, color, style, and other product details before placing an order.

4. NO REFUND POLICY

Fashion Femina Ludhiana follows a strict No Refund Policy.

Once payment has been successfully made and the order has been confirmed, the amount paid by the customer is non-refundable, except where applicable law requires otherwise.

Refund requests arising from change of mind, personal preference, incorrect size selection, dissatisfaction after purchase, or any other reason covered by this policy will not be accepted.

5. PRODUCT INSPECTION & QUALITY ASSURANCE

We take reasonable care to ensure that products meet our quality standards before they are handed over or dispatched.

Products are inspected for visible defects and quality issues before dispatch wherever reasonably practicable.

Customers purchasing products in-store are encouraged to inspect the product carefully before completing their purchase.

For online orders, customers should inspect the package and product promptly upon delivery.

6. DAMAGE OR DEFECT AT THE TIME OF DELIVERY

Although our policy is strictly No Return, No Exchange, and No Refund, if a customer receives a product that appears to have a manufacturing defect, damage, or an incorrect item due to an error on our part, the customer must contact us promptly with complete details and supporting evidence.

Any such issue must be reported as soon as possible after delivery and before the product is used, washed, altered, damaged, or otherwise handled in a manner that prevents proper inspection.

The customer may be required to provide:

  • Order details/invoice

  • Photographs of the product

  • Photographs of the packaging

  • A clear video of the package opening, where available

  • Details describing the issue

Any resolution in such circumstances will be determined by Fashion Femina Ludhiana after reviewing the matter and will be subject to applicable law and our verification of the issue.

7. CUSTOMER RESPONSIBILITY BEFORE PURCHASE

Customers are responsible for carefully checking all relevant product information before completing a purchase, including:

  • Product description

  • Size and measurements

  • Color

  • Design/style

  • Quantity

  • Price

  • Delivery details

  • Other applicable product specifications

Our team is available to assist customers with product-related questions before purchase. Customers are encouraged to contact us if they require clarification before making payment.

8. ORDER CONFIRMATION & ACCEPTANCE OF STORE POLICIES

By placing an order and/or making payment for a product, the customer confirms that they have read, understood, and agreed to Fashion Femina Ludhiana's applicable store policies, including this Refund, Return & Exchange Policy.

Payment and order confirmation constitute the customer's acknowledgment and acceptance of these terms.

Once an order has been placed and payment has been made, the customer cannot subsequently dispute, reject, or seek to override the No Return, No Exchange, and No Refund terms merely because they have changed their mind or are dissatisfied with a purchase for a reason covered by this policy.

Customers are responsible for reviewing and understanding our policies before making payment.

9. NO VERBAL OR INFORMAL EXCEPTIONS

Unless expressly confirmed by Fashion Femina Ludhiana through an authorized representative, no verbal assurance, informal communication, or personal understanding should be treated as changing this written policy.

Any exception, if permitted, will be at the sole discretion of Fashion Femina Ludhiana and will not create an automatic right to similar treatment in future transactions.

10. ONLINE ORDERS

For online purchases, the customer is responsible for providing accurate information required to process the order, including:

  • Name

  • Contact number

  • Complete delivery address

  • Product selection

  • Size and color selection, where applicable

Once an order has been confirmed and payment has been received, changes or cancellations may not be permitted.

Customers should carefully verify their order details before completing payment.

11. DELIVERY & UNCLAIMED ORDERS

Customers are expected to provide accurate delivery information and remain available to receive their orders.

Delays, failed deliveries, refusal to accept a package, incorrect address details, or non-availability of the customer do not automatically create an entitlement to a refund or cancellation.

Any additional shipping or handling costs arising from circumstances attributable to the customer may be the customer's responsibility, where applicable.

12. DISPUTES & POLICY ACCEPTANCE

By completing a purchase, the customer acknowledges that they have had the opportunity to review the store's policies and agree to be bound by the applicable terms.

A customer may contact Fashion Femina Ludhiana regarding a genuine product or order issue, particularly where there is an alleged defect, damage, incorrect item, or other issue attributable to the store.

However, contacting the store does not automatically create a right to a return, exchange, replacement, or refund where such remedy is excluded under this policy.

Nothing in this policy is intended to exclude or restrict any rights or remedies that cannot legally be excluded under applicable law.

13. POLICY UPDATES

Fashion Femina Ludhiana reserves the right to modify, update, or revise its store policies from time to time.

The policy applicable to a particular purchase will be the policy communicated or made available to the customer at the time of that purchase, subject to applicable law.

14. CUSTOMER ACKNOWLEDGMENT

BY PLACING AN ORDER OR MAKING PAYMENT, THE CUSTOMER ACKNOWLEDGES AND CONFIRMS THAT:

  1. They have read and understood this Refund, Return & Exchange Policy.

  2. They agree to the applicable store policies and terms of Fashion Femina Ludhiana.

  3. They understand that all sales are final.

  4. They understand that Fashion Femina Ludhiana does not ordinarily provide returns, exchanges, or refunds.

  5. They have checked the product details, including size, color, style, and other relevant information before purchasing.

  6. They accept responsibility for their purchase decisions.

  7. They understand that a change of mind or personal dissatisfaction does not create a right to a return, exchange, or refund.

  8. They agree that they cannot subsequently seek to override or dispute the agreed return, exchange, and refund terms for reasons covered by this policy.

This acknowledgment is subject to applicable consumer protection laws and other mandatory legal rights.

FOR ASSISTANCE

If you have any questions about a product, please contact us before placing your order or making payment.

Fashion Femina Ludhiana
📞 Phone: +91-8566889919
📧 Email: fashionfemina@gmail.com
📍 Address: Facing Park, Ghumar Mandi, Ludhiana

We appreciate your understanding and cooperation. We encourage every customer to carefully review product details and our store policies before completing a purchase.

Thank you for choosing Fashion Femina Ludhiana.